Object | Field | Data type | Supported filters |
|---|---|---|---|
Agent | Available | Boolean | |
Available Since | DateTime | ||
Contact | Map | ||
Created At | DateTime | ||
String | EQUAL_TO | ||
ID | Long | ||
Mobile | Long | EQUAL_TO | |
Occasional | Boolean | ||
Phone | Long | EQUAL_TO | |
Signature | String | ||
Ticket Scope | Long | ||
Type | String | ||
Updated At | DateTime | ||
Business Hour | Business Hour | Map | |
Created At | DateTime | ||
Description | String | ||
ID | Long | ||
Is Default | Boolean | ||
Name | String | ||
Time Zone | String | ||
Updated At | DateTime | ||
Comment | Answer | Boolean | |
Body | String | ||
Body Text | String | ||
Created At | DateTime | ||
Forum ID | Long | ||
ID | Long | ||
Published | Boolean | ||
Spam | Boolean | ||
Topic ID | Long | ||
Trash | Boolean | ||
Updated At | DateTime | ||
User ID | Long | ||
Company | Account Tier | String | |
Created At | DateTime | EQUAL_TO, LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO | |
Custom Field | Map | ||
Description | String | ||
Domain | List | ||
Domain | String | EQUAL_TO | |
Health Score | String | ||
ID | Long | ||
Industry | String | ||
Name | String | ||
Note | String | ||
Renewal Date | Date | ||
Updated At | DateTime | EQUAL_TO, LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO | |
Contact | Active | Boolean | EQUAL_TO |
Address | String | ||
Company ID | Long | EQUAL_TO | |
Created At | DateTime | LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO, EQUAL_TO | |
Custom Fields | Map | ||
Description | String | ||
String | EQUAL_TO | ||
ID | Long | ||
Job Title | String | ||
Language | String | EQUAL_TO | |
Mobile | String | EQUAL_TO | |
Name | String | ||
Other Companies | List | ||
Phone | String | EQUAL_TO | |
Tag | String | EQUAL_TO | |
Time Zone | String | EQUAL_TO | |
Twitter Id | String | EQUAL_TO | |
Updated At | DateTime | LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO | |
Conversation | Attachment | List | |
Bcc Email | List | ||
Body | String | ||
Body Text | String | ||
Cc Email | List | ||
Created At | DateTime | ||
From Email | String | ||
ID | Long | ||
Incoming | Boolean | ||
Last Edited At | DateTime | ||
Last Edited User ID | Long | ||
Private | Boolean | ||
Source | Long | ||
Support Email | String | ||
Ticket ID | Long | ||
To Email | String | ||
Updated At | DateTime | ||
User ID | Long | ||
Email Config | Active | Boolean | |
Created At | DateTime | ||
Group ID | Long | ||
ID | Long | ||
Name | String | ||
Primary Role | Boolean | ||
Product Id | Long | ||
Reply Email | String | ||
To Email | String | ||
Updated At | DateTime | ||
Email Inbox | Active | Boolean | EQUAL_TO |
Created At | DateTime | ||
Custom Mailbox | Map | ||
Default Reply Email | Boolean | ||
Forward Email | String | EQUAL_TO | |
Freshdesk Mailbox | Map | ||
Group ID | Long | EQUAL_TO | |
Mailbox Type | String | ||
Name | String | ||
Product ID | Long | EQUAL_TO | |
Support_Email | String | EQUAL_TO | |
Updated At | DateTime | ||
id | Long | ||
Forum | Description | String | |
Forum Category ID | Long | ||
Forum Type | Long | ||
Forum Visibility | Long | ||
ID | Long | ||
Name | String | ||
Position | Long | ||
Posts Count | Long | ||
Topics Count | Long | ||
Forum Category | Created At | DateTime | |
Description | String | ||
ID | Long | ||
Name | String | ||
Updated At | DateTime | ||
Group | Auto Ticket Assign | Long | |
Business Hour Id | Long | ||
Created At | DateTime | ||
Description | String | ||
Escalate To | Long | ||
ID | Long | ||
Name | String | ||
Unassigned For | String | ||
Updated At | DateTime | ||
Product | Created At | DateTime | |
Description | String | ||
ID | Long | ||
Name | String | ||
Updated At | DateTime | ||
Role | Created At | DateTime | |
Default | Boolean | ||
Description | String | ||
ID | Long | ||
Name | String | ||
Updated At | DateTime | ||
Satisfaction Rating | Agent ID | Long | |
Created At | DateTime | ||
Created_Since | DateTime | EQUAL_TO | |
Feedback | String | ||
Group ID | Long | ||
ID | Long | ||
Rating | Map | ||
Survey ID | Long | ||
Ticket ID | Long | ||
Updated_At | DateTime | ||
User ID | Long | EQUAL_TO | |
Skill | Agent | List | |
Condtion | List | ||
Created At | DateTime | ||
ID | Long | ||
Match Type | String | ||
Name | String | ||
Rank | String | ||
Updated At | DateTime | ||
Solution | Created At | DateTime | |
Description | String | ||
ID | Long | ||
Name | String | ||
Term | String | CONTAINS | |
Updated At | DateTime | ||
Survey | ID | Long | |
Question | List | ||
Title | String | ||
Ticket | Agent ID | Integer | EQUAL_TO |
Cc Email | List | ||
Created At | DateTime | LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO, EQUAL_TO | |
Custom Field | Map | ||
Due By | DateTime | EQUAL_TO | |
Email Config Id | Long | ||
Fr Due By | DateTime | EQUAL_TO | |
Fr Escalated | Boolean | ||
Fwd Email | List | ||
Group ID | Long | EQUAL_TO | |
ID | Long | ||
Is Escalated | Boolean | ||
Priority | Long | EQUAL_TO | |
Product ID | Long | ||
Reply Cc Email | List | ||
Requester ID | Long | ||
Responder ID | Long | ||
Source | Long | ||
Spam | Boolean | ||
Status | Long | EQUAL_TO | |
Subject | String | ||
Tag | String | EQUAL_TO | |
To email | List | ||
Type | String | EQUAL_TO | |
Updated At | DateTime | LESS_THAN_OR_EQUAL_TO, GREATER_THAN_OR_EQUAL_TO | |
Time Entry | Agent ID | Long | EQUAL_TO |
Billable | Boolean | EQUAL_TO | |
Company ID | Long | EQUAL_TO | |
Created At | DateTime | ||
Executed After | DateTime | EQUAL_TO | |
Executed At | DateTime | ||
Executed Before | DateTime | EQUAL_TO | |
ID | Long | ||
Note | String | ||
Start Time | DateTime | ||
Ticket ID | Long | ||
Time Spent | String | ||
Timer Running | Boolean | ||
Updated At | DateTime | ||
Topic | Created At | DateTime | |
Forum ID | Long | ||
Hit | Long | ||
ID | Long | ||
Locked | Boolean | ||
Merged Topic ID | Long | ||
Post Count | Long | ||
Published | String | ||
Replied At | DateTime | ||
Replied By | DateTime | ||
Stamp Type | Long | ||
Sticky | Boolean | ||
Title | String | ||
Updated At | DateTime | ||
User ID | Long | ||
User Vote | Long |
